Mary Louis FAQs
How do I purchase an article at the Mary Louis online shop?
To purchase an article at mary-louis.com, please click on the menu SHOP, where you will find all articles of the Mary Louis collections. Once you have found an article that you would like to buy, click to add it to your shopping bag; you can add as many articles as you want. When you finish your selection, click on the item shopping bag; this will take you to the page where you can confirm the products and their quantities.
You are then required to enter all of the personal data that is necessary to complete a successful purchase.
As soon as your order is ready to be shipped, you will receive an email providing you with the information that you need to keep track of the delivery.
Do I need to register to make a purchase online?
You do not need to register to make a purchase at mary-louis.com, but if you do register you will have access to campaigns, discounts or other promotions that may be in force. If you enjoy our website and wish to visit it again, the registration will make your next purchase easier and simpler; and there is also the benefit of receiving the latest news first-hand.
Payments only by PayPal, credit card or ATM?
We accept PayPal, credit card and ATM as payment methods. These are the most secure and efficient methods. For details, please visit our sections of Shipping and Returning or Terms and Conditions.
Where can Mary Louis ship articles to?
Portugal Mainland and Islands.
Germany, Poland, Czech Republic, France, Monaco, United Kingdom, Belgium, Netherlands, Luxembourg, Austria, Switzerland, Slovenia, Denmark, Slovakia, Lithuania, Hungary, Italy, Ireland, Sweden, Estonia, Latvia, Corsica, Croatia, Iceland, Finland, Romania, Norway, Bulgaria, Serbia, Bosnia-Herzegovina, Greece (including the island of Crete and excluding the other islands).
Where are the Mary Louis pieces made?
All of the Mary Louis pieces are made in Portugal, in the town of Vila Nova de Gaia. The production of these articles of Author Jewellery complies with high quality parameters and particular care to satisfy the needs and preferences of the customers.
How do I buy the right size for me?
If you want to know the right measure before making an order, please visit the guide on sizes that is available on our website.
To ensure the perfect size of a ring, we provide drawings of several diamete
Mary Louis is a Portuguese brand of Author Jewelry produced by Maria Luis.
All pieces are in compliance with the guidelines of quality and care of materials, such as 925 Silver and 14-carat to 19-carat Gold. These metals may have various tones and degrees of purity depending on the customer’s requirements and preferences. A variety of adaptations can be undertaken in the making of gold or silver jewels to guarantee the adequate solution to the profile of each customer. The jewels bear the due hallmark. For more information on this, please see the INCM Website. You can also check the Portuguese hallmarks by consulting the table presented on this page. For the daily rates of noble metals, please click on this Link.
The Mary Louis pieces are made by handcraft as well as more innovative processes. All collections stand out for their authentic forms, quality materials and careful crafting. Mary Louis may occasionally launch some products in which noble metals are combined with materials such as resin, stones, natural or synthetic gems, zirconia or titanium, among others. The information on the used materials is available in the description of each article.
The Mary Louis pieces are made to last for a long time, but sometimes jewellery can suffer damages. In that case, please contact us by email – [email protected] – and describe us what happened, if possible illustrating it with a photograph to help us assess the damage. Should the damage result from misuse, there will be a budget for the reparation.
Privacy Policy:
Mary Louis fully respects the privacy rights of users. The data provided by you will never be shared with any third party.
Mary Louis uses technologies to collect and store information while you navigate the website, which may include cookies and anonymous identifiers. The purpose is to simplify your use of the website.
Information:
Mary Louis is not obliged to keep any content, text, data, image or programme published on the website. She may change or correct errors or omissions in any part of the website without a notice in advance; users or third parties are not entitled to any indemnity for this. If there is an inaccuracy in the price shown or any other mistake, we will contact the customer and provide him/her with the option of either confirming the order with the correct price or cancel the order with the due reimbursement. In case the customer decides for the reimbursement, this will be done through the same method used to pay for the order.
Caring and reparation:
Even though the pieces by Mary Louis are made to last for a long time, jewellery is always delicate. We therefore recommend you the following precautions:
- Avoid contact between the pieces and cosmetic products, detergents or perfumes.
- Do not wear the pieces when practicing sports, as it may cause damages.
- Keep the pieces in a dry and clean place.
- Avoid exposition to humidity if possible.
- Occasionally clean the pieces with a soft and dry cloth.
If your piece suffers some damage, contact us by email – [email protected] – and describe us what happened, if possible illustrating it with a photograph to help us assess the damage. Should the damage result from misuse, there will be a budget for the reparation.
Quality:
The Mary Louis pieces are made by handcraft as well as more innovative processes. All of the collections stand out for their authentic forms, quality materials and careful crafting, including 925 Silver and 14-carat to 18-carat Gold; these metals may have various tones and degrees of purity depending on the customer’s requirements and preferences. A variety of adaptations can be undertaken in the making of gold or silver jewels to guarantee the adequate solution to the profile of each customer.
Mary Louis may occasionally launch some products in which noble metals are combined with materials such as resin, stones, natural or synthetic gems, zirconia or titanium, among others. The information on the used materials is available in the description of each article.
All pieces are certified by the INCM.
As a proof of trust, all pieces when sold are accompanied by a certificate with the description of the materials used, as well as their weight.
Guarantee:
Under the legal terms, the Mary Louis pieces have a 3 years guarantee. It is important to mention that a variety of situations do not fall into the classification of manufacturing defects: Damages from misuse or abuse, scratching or pressing the pieces, breaking the pieces, loss, oxidation, deterioration, inadequate conservation and cleaning, as well as the fading of any decorative finish. Pieces that have undergone changes in non-authorised places lose the right to guarantee too. We recommend you to read our list of precautions with the pieces.
As a proof of trust, all pieces when sold are accompanied by a certificate with the description of the materials used, as well as their weight.
When you receive your piece, you should examine it carefully. If you detect any damage or non-conformity, please contact Mary Louis immediately by email: [email protected]
To call on your guarantee, you must indicate the number of your invoice or any other official proof of purchase.
In some cases not covered by the guarantee, should the damage result from misuse, we will send you a budget for the reparation by email.
Delivery:
Enjoy the experience of purchasing on the website www.mary-louis.com:
You must fill in your data correctly and completely to guarantee the success of the delivery.
For security reasons, we do not make deliveries to post office boxes.
The orders are processed in and sent from Oporto, in Portugal, following the chosen method of delivery. As soon as your order is dispatched, you will be notified by email.
In case the delivery is not successfully completed, regardless of the method of delivery, Mary Louis will send the article again. If the customer is responsible for the failure, he/she will have to pay for any additional costs involved.
Payment methods:
To make a successful order, you can choose one of the following payment methods:
Credit card – Enter the data correctly and completely to make your purchase.
PayPal – You will be redirected to the PayPal website and follow the instructions until the purchase is complete.
Contacts:
Mary Louis is a brand of Author Jewellery that belongs to:
Maria Luís Costa Rafael Moutinho Cardoso
Tax number: PT 257232559
INCM user: P008770 - Economic.opr: T0009.0 – Category: Distance Jewelry Retailer - Nrº/Local : 00568/2018/CPO
For any question, please contact us using the email address [email protected] or the telephone number (+351) 93 585 33 30 (from Monday till Friday, 10h-12h and 15h-17h).
Rua Manuel Salgueiral, nº259, 4400-214 Vila Nova de Gaia, Oporto, Portugal.
How to exchange a piece by Mary Louis?
You can ask for an exchange within 15 days after buying the piece. Please contact us by email – [email protected] – and we will reply within 24 hours providing you with instructions on how to proceed. Always keep your invoice or receipt. It is not possible to exchange or return any article that has been personalised.
Shipping methods:
- Chronopost Home Delivery
A service enabling you to keep track of the day and time when your order will be delivered. You can change the date or even chose another Pickup spot as new place of delivery. You can do it here. The product is delivered within 24 working hours after being dispatched by the seller.
- Chronopost Pickup
You will receive an SMS or an email when your order is available to be picked up. It will be delivered in the Chronopost Pickup spot that you have chosen. Many Pickup spots operate seven days a week with extended opening hours. Check here the pickup network and the spot that is most conveniently located for you. The order will be available at the Pickup spot within 10 working days.
Chronopost Customer Service – 707452828
Payment methods
To make a successful order, you can choose one of the following methods of payment:
Which countries does Mary Louis ship ordered articles to?
Mary Louis makes shipments to Continental Portugal and Archipelagos. All Europe and the rest of the World..
How much are the shipping costs?
In the case of articles sent to Portugal mainland or islands the values can vary from € 3 to € 5. For all
of Europe it can vary from € 7.5 to € 15.5, and for the rest of the World it ranges from € 10 to € 25. Any existing temporary campaign will be pointed out on the website.
How long does it take for an order to be delivered?
The delivery time depends on the type of article that has been ordered. Normally to Europe after the expedition it takes till 3 or 4 days to arrive. In the rest of the World after the expedition can take till 5 days to arrive. In the case of personalised articles or pieces involving the carving of stones or other models with more complex techniques, the article will be shipped within 15 to 30 days after the order. In periods of holidays, when a larger volume of orders and contacts is expected, this may take slightly more time. As soon as your order is ready for shipping, you will receive an email providing you with the necessary information to keep track of the delivery.
Should there be any delay in the production of the piece, we will contact you by telephone or email.
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PORTO
Loja da Universidade do Porto – Praça de Gomes Teixeira 7, 4050-526 Porto
How do I purchase an article at the Mary Louis online shop?
To purchase an article at mary-louis.com, please click on the menu SHOP, where you will find all articles of the Mary Louis collections. Once you have found an article that you would like to buy, click to add it to your shopping bag; you can add as many articles as you want. When you finish your selection, click on the item shopping bag; this will take you to the page where you can confirm the products and their quantities.
You are then required to enter all of the personal data that is necessary to complete a successful purchase.
As soon as your order is ready to be shipped, you will receive an email providing you with the information that you need to keep track of the delivery.
Do I need to register to make a purchase online?
You do not need to register to make a purchase at mary-louis.com, but if you do register you will have access to campaigns, discounts or other promotions that may be in force. If you enjoy our website and wish to visit it again, the registration will make your next purchase easier and simpler; and there is also the benefit of receiving the latest news first-hand.
We accept PayPal or credit card as payment methods. These are the most secure and efficient methods. For details, please visit our sections of Shipping and Returning or Terms and Conditions.
Where can Mary Louis ship articles to?
Mary Louis Shipments articles to Mainland Portugal and archipelagos. All Europe and the rest of the World.
Where are the Mary Louis pieces made?
All of the Mary Louis pieces are made in Portugal, in the town of Vila Nova de Gaia. The production of these articles of Author Jewellery complies with high quality parameters and particular care to satisfy the needs and preferences of the customers.
How do I buy the right size for me?
If you want to know the right measure before making an order, please visit the guide on sizes that is available on our website.
To ensure the perfect size of a ring, we provide drawings of several diameters identified with a number. You can print them in A4 paper format; use these drawings and a ring that fits your finger perfectly to find the correct diameter for you. Our guide on sizes also offers a couple of hints on how to measure your bracelet or choose the size of a necklace. Please take in consideration that this refers to standard measures; you can always choose to create a personalised piece or a piece that suits any other specific circumstance or preference.
What's MYOWN?
MYOWN is the service Mary Louis offers where the customer make their own personalized jewelry. On the homepage of the site you will find an area to click on - MYWON - Where you must fill out our form carefully and do all your wishes and questions. After submitting the form, Mary Louis will respond within the next 24/48 hours. If you have any other questions, please send us an email to: [email protected]
How do I make a personalised order?
There are several ways to place a custom order; On the homepage of the site you will find an area to click on - MYOWN - where you will have access to the form that you must fill in completely, and you have a field to describe specific details or item of the part you want; describe carefully what you consider most important. Another way is through email - [email protected] - and will be sent to you, the same form for be filled in manually if you prefer. While browsing the site you will find MYOWN's gifs if you click will be automatically guided to the form. Within 48 hours you will receive a response by email or telephone.
What do I get when I buy something at the Mary Louis website?
When you receive what you purchased at the Mary Louis website, you will find a sticker with the brand’s logo as a gift.
Together with the piece you will also be provided with a card certifying the purchase and describing the materials used, including name, weight and date of creation.
Can I change the size of a piece by Mary Louis?
For various reasons, you may want to change or adjust the size of a piece; this is especially common in the case of rings. We provide you with the possibility of performing this service: please send us an email describing your wish to [email protected].
We will reply within 48 hours detailing the costs of the service or asking any relevant question about the piece if necessary.
What is the difference between jewellery and costume jewellery?
The materials used in jewellery are more noble and last for much longer. It is fairly common to find pieces that have belonged to successive generations.
Costume jewellery is much more vulnerable to time; for instance, it can easily loose its original colour. It is an option oriented to a much shorter timeframe, leading to greater waste.
How to care for or repair pieces by Mary Louis?
Even though the pieces by Mary Louis are made to last for a long time, jewellery is always delicate. We therefore recommend you the following precautions:
- Avoid contact between the pieces and cosmetic products, detergents or perfumes.
- Do not wear the pieces when practicing sports, as it may cause damages.
- Keep the pieces in a dry and clean place.
- Avoid exposition to humidity if possible.
- Occasionally clean the pieces with a soft and dry cloth.
If your piece suffers some damage, contact us by email – [email protected] – and describe us what happened, if possible illustrating it with a photograph to help us assess the damage. Should the damage result from misuse, there will be a budget for the reparation.
If your piece needs a more thorough cleaning, you can also contact us by email – [email protected] – and we will provide you with the cleaning service. Costs may apply if the piece is not within the conditions to call on the guarantee.
Which materials may I find in the pieces by Mary Louis?
All pieces are in compliance with the guidelines of quality and care of materials, such as 925 Silver and 11-carat to 19-carat Gold. These metals may have various tones and degrees of purity depending on the requirements and preferences of each customer. A variety of adaptations can be undertaken in the making of gold or silver jewels to guarantee the adequate solution to the customer’s profile. The jewels bear the due hallmark. For more information, please see the INCM Website.
As a proof of trust, all pieces when sold are accompanied by a certificate with the description of the materials used, as well as their weight.
The Mary Louis pieces are made by handcraft as well as more innovative processes. All collections stand out for their authentic forms, quality materials and careful crafting.
Mary Louis may occasionally launch some products in which noble metals are combined with materials such as resin, stones, natural or synthetic gems, zirconia or titanium, among others. The information on the used materials is available in the description of each article.
Other questions?
[email protected] - General Inquiries
[email protected] - Custom orders
[email protected] - Press & Resale
