To purchase items on the mary-louis.com website, click on the SHOP menu, where you will find all the items in the Mary Louis collections. When you find the product you want, click on add to shopping bag; you can add as many items as you want. When you have finished your selection, click on the shopping bag item and you will be redirected to the page where you can check the products and quantities.

You must enter all requested data correctly and completely to make a successful purchase.

When your order is ready to be shipped, you will receive an email with information to track the shipment.

You do not need to register to make purchases on the mary-louis.com website, but you will lose access to campaigns, discounts or other promotions that may be running on the website. If you like our website and want to repeat the experience, registering will make the purchasing process easier and simpler; and you will also have the advantage of being the first to receive the latest news.

We only accept paypal and credit card as payment methods.

These are the safest and most effective methods.

For more details, visit the website section: Shipping and returns or Terms and conditions.

We ship to mainland Portugal and the archipelagos, as well as to all of Europe and the rest of the world.

All Mary Louis pieces are made in Portugal, in the town of Vila Nova de Gaia. The production of these designer jewellery pieces is governed by high quality criteria and care in meeting the needs and satisfaction of the consumer.

If you want to know the correct measurement to place your order, go to the size guide area of ​​the website.

To ensure the perfect ring size, we have provided several diameter drawings identified with the appropriate number. You should print them on A4 and using these drawings and a ring that fits you perfectly, check the correct diameter and see what your size is. Also in the size guide area you will find two tips on how to measure your bracelet or choose the size of your necklace. Please note that these are standard measurements; you may always wish to create a custom piece or one that is applicable to a specific case.

To place a custom order there are two ways; You can click on our MYOWN GIF and access the form, which you must fill out and send to the email myown@mary-louis.com . Another way to obtain the form is to send an email to this contact, and you will receive a response with the same form attached; You must fill out this attachment completely, including the field to describe details or specific details of the piece you want; describe in detail what you consider most important.

Within a maximum period of 48 hours you will receive a response via email or telephone.

When you make a Mary Louis purchase and receive it, you will find a Tote bag with the brand's logo as a gift.

Along with the piece you will receive a card certifying the purchase, containing a description of the product's materials, as well as its name, weight and the date it was created.

For various reasons, we may want to resize a piece; this is more common in the case of rings. For this reason, we have created the possibility of carrying out this service: send an email describing your question to info@mary-louis.com. You will receive a response within 48 hours, with a quote or questions about the piece if necessary.

The materials used in jewelry are more noble and have a much greater durability. It is not uncommon to find pieces that have been passed down through different generations.

Costume jewelry suffers much more from wear and tear over time, and can lose its original color. It is an option that does not last long, creating more waste.

Although Mary Louis pieces are designed to last for many years, jewellery pieces are inherently delicate, so we recommend the following care:

-Avoid contact with products such as cosmetics, detergents or perfumes.

-Do not play sports with the pieces, as they cause wear.

-Store the parts in a dry and clean place.

-Avoid exposure to moisture if possible.

-Occasionally clean the parts with a soft, dry cloth.

-If your item is damaged in any way, please contact us by email – info@mary-louis.com – and describe what happened, if possible sending a photograph so that we can analyze the damage; if it is due to misuse, a repair quote will be applied.

If your item needs a deep clean, you can contact us via email at info@mary-louis.com and we will carry out the service against dirt, which may have some associated costs if the warranty has already expired.

All pieces are made in compliance with all quality and care parameters for materials, such as 925 Silver or 14 to 18 carat gold; these metals can have different tones and purities depending on the consumer's criteria and desires. Different touches can be applied to the production of jewelry, whether in gold or silver, in order to ensure the solution that suits each client's profile. Therefore, the jewelry has its respective hallmark. More information on the INCM website.

As proof of trust in all the pieces produced, a certificate is provided upon sale with a description of the materials as well as their weight.

Mary Louis pieces are made using manual and other innovative processes. All collections feature authentic shapes, quality materials and careful craftsmanship.

Mary Louis may launch some products where, occasionally, mixed with noble metals, there are materials such as resin, stones, synthetic or natural gemstones, zirconias or titanium, among others. Information about the materials that you can find is available in the description of each product.